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Respond to online negative reviews.
  Negative reviews don’t feel good, but it’s not the end of the world, and there is an old saying that there is no such thing as bad publicity. It is often true that no press is bad press. When you receive negative reviews, ride the silver lining by recognising that you’re receiving online press in the first place. Then take it as an opportunity to keep the online...
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Al-Quds University