Cloud telephony services are a sort of cloud communications and have been widely adopted by businesses throughout the world, and this trend indicates that more and more businesses will follow suit. They are breaking new ground and expanding their consumer base, which bodes well for the future. With the cloud telephony service, organizations may save money on initial infrastructure expenditures and have the freedom to connect from any location. It's ideal for both small and big businesses due to the wide range of services it provides at a low price tag.

There are now hundreds of cloud telephony service providers to choose from. Due to this, picking one for your company is a daunting task. To help you out, we have compiled a list of criteria you should use to evaluate potential cloud telephony service providers. In this piece, we'll go through those topics. But first, the fundamentals.

What is Cloud Telephony?

Cloud telephony is an internet-based telephone service provided by a remote server. It provides voice communication in addition to other services that streamline the flow of information between workers and customers in an organization. Because of its cheaper costs and scalability, cloud telephony is a suitable substitute for the older Private Branch Exchange (PBX) system. It's no surprise that cloud telephony has gained in popularity since it can function without any gear being housed at the customer's location. As long as the device has access to the internet, it may be used to make the connection.

How come you should use Cloud Telephony?

The flexibility of cloud telephony allows it to grow with your organization while yet simplifying your phone system. It's easier and faster to set up than traditional telephone networks. Combining one of these systems with your existing customer relationship management or other enterprise software is a breeze.

With cloud telephony, your team can interact with clients from anywhere with an internet connection. Client interaction doesn't need them to be at an office. You can foster client loyalty and increase productivity using cloud telephony service for your company. This increases both employee output and customer happiness. Regardless of your company size, cloud telephony may provide all the benefits you need in a scalable and adaptable phone system.

A Guide to Choosing Reliable Cloud Telephone Service Providers

Now that you know how cloud telephony works and why it might be beneficial for your organization, here are some things to consider when choosing a best cloud telephony service provider:


When making a business decision, the price tag of implementing a brand-new system is always a factor to take into account. Determine your budget and the size of the system you require by looking into all costs, even hidden ones, and comparing them among the different cloud telephony providers.

Different providers may provide very different bundles of goods and services. Consequently, before using cloud telephony at your corporation, it is crucial to choose cloud telephony providers that best fit your budget and requirements.

Top-notch service with a track record of dependability

The best cloud telephony services provide responsive and helpful customer service. Hosted, installed, and maintained entirely by the cloud telephony providers themselves. Consequently, it is advisable to investigate their dependability and customer support. Picking a service just because they're inexpensive now might cause major problems for your company later on.

Provides prompt and effective service to customers

Every company should strive to provide exceptional service to its customers. That's why it's important to go with a company that cares about its clientele. Pick a service that really cares about its customers and supports them.

It is expected that they will help you with solution design, rollout, and initial setup. Your organization's communication infrastructure has to be well-managed and maintained.

When it comes to quality, the finest cloud telephony service companies are transparent with their measurements. Each client's account is handled by a manager, and they provide round-the-clock service.

An implementation that is both easy and effective

The cloud telephony solution should be simple and quick to set up. The system's integration with your other company systems shouldn't cause any problems.

Cloud telephony companies should provide both pre-built connections with popular third-party apps and open APIs (application programming interfaces) that allow for bespoke integrations to meet specific business needs.


The best cloud telephony service providers will make your expansion easy. Through cloud telephony, you can easily add new users or agents.

The lines in a cloud telephone system may be added or removed at any time, unlike a conventional PBX. If you need to expand or contract your company's communication infrastructure quickly, your cloud telephony service should be able to handle the load.

Protecting Information and Maintaining Industry Standards

Security is a crucial consideration when deciding on a cloud telephony provider. One of the main reasons why companies are hesitant to switch to cloud-based telephony is because of this.

Investigate the encryption methods and security policies of any prospective cloud telephony providers. The most reliable cloud telephony service providers provide 256-bit Secure Sockets Layer (SSL) encryption and regulatory compliance certifications.

Wrapping It Up

It is important for organizations to invest in a cloud telephony provider that they can rely on. One such provider in India is Office24by7. For more details, give us a call at +91 7097171717.